Shipping policy
Last updated: October 20, 2026
This Shipping Policy explains delivery arrangements for orders placed through elvonza.
Supported Destinations
We deliver to supported addresses in the United States and United Kingdom. Available destinations, restrictions, services, and charges appear at checkout.
Order Preparation
Orders normally require 2–3 business days after payment confirmation for processing and dispatch. Business days exclude weekends and applicable public holidays.
We will contact you if payment or address information requires clarification.
Estimated Delivery
Transit time is normally 20–45 calendar days after dispatch, in addition to processing.
The applicable delivery window is disclosed before purchase. For UK orders extending beyond 30 days, the longer arrangement must be clearly agreed before order acceptance.
If dispatch cannot occur within our promised period, we will notify you, provide revised timing, and offer cancellation with a full refund, obtaining consent to delays where required.
Shipping Charges
- Merchandise subtotal over US$30 after discounts: free standard shipping.
- Merchandise subtotal of US$30 or less after discounts: shipping is displayed before payment.
Shipping charges themselves do not count toward the threshold. Equivalent thresholds are displayed for supported non-USD currencies.
Taxes and Import Charges
Displayed selling prices include applicable sales tax or VAT. We cover delivery-related import duties and customs charges.
If a carrier or customs authority requests an additional delivery-related tax or customs payment, email mh.digarimianu@outlook.com. We will arrange payment or reimburse a verified charge. Please retain notices and receipts.
Tracking Information
Email mh.digarimianu@outlook.com with your order number to request tracking details.
We provide the tracking number once assigned by the carrier. Initial scans may take time to appear after dispatch.
Lost or Overdue Parcels
Contact us if tracking suggests a loss or your parcel has not arrived by the end of the stated delivery period.
We will investigate with the carrier. For a confirmed lost shipment, we offer a free replacement or full refund.
If delivery cannot be completed within an agreed reasonable additional period, we will explain your cancellation and refund options. You do not need to settle a carrier claim yourself before seeking assistance.
Damage or Missing Contents
If goods arrive damaged or incomplete, send your order details and a description of the issue. Retain packaging where reasonably possible and provide photographs if available.
We will arrange an appropriate remedy without charging necessary return shipping.
Address Corrections
Review your delivery details before ordering. Email us immediately if a correction is needed; we will make reasonable efforts to update it before dispatch.
If incorrect details or unsuccessful delivery cause a parcel to be returned, we will discuss available options. Any proposed additional charge will be explained before you agree to it.
Shipping Assistance
Email: mh.digarimianu@outlook.com
Store: elvonza
Operator: FIDEL CABANG JR LLC